FAQ
How do I know what to schedule?
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Check out our services here. If you are still unsure, don't be afraid to reach out with any questions you may have. We are here to help :)
Can I get some work done or have a silent appointment?
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Absolutely! We have free wi-fi for you to use. We completely understand that you may need to work or get a little quiet time to yourself to relax and decompress. We send out a customization form prior to your appointment where you get to select amenities and the vibe of your appointment!
Why do your services say "+"?
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Each session includes a standard amount of time and/or product. This can go up based on hair length and density, as well as extra time needed to achieve your desired look.
What if I'm going to be late?
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A late fee is applied after 15 minutes and may result in a shortened service such as no blow dry, or even a cancellation fee and needing to reschedule. We always do our best to stay on schedule as well and will always contact you if we are running a bit behind; we respect your time too!
Do you offer discounts or specials?
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We have a referral program for current guests. We also run promotions on services and product periodically throughout the year.
Do you have a cancellation policy?
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Cancellations within 48 hours are subject to a fee 50% of the service total. No show fee is the same, and may result in being blocked from bookng. Repeated cancellations may result in being required to place a non refundable deposit before booking.
What is your re-do policy?
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If you are ever unhappy, let us know within 7 days and we are happy to make adjustments so that you are satisfied. Due to the artistic nature of our services, we do not ever offer refunds.
Please note that a re-do is different than not liking something on yourself even though it was delivered as promised and agreed upon, or changing your mind.